Covid-19 Update
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4 Fritz Boulevard
Albany, New York 12205
Phone: 518.869.8116


4919 State Route 233
Westmoreland, NY 13490
Phone: 315.853.4111
Fax: 315.853.6731

Sales Inquiries and Information

Repeat Business Systems
Managing Technology, Installing Trust.

[March, 2020]

Coronavirus COVID-19 Protocol Measures

PHONE 518-869-8116 FAX 518-869-8117

To our Customers,

On behalf of everyone at Repeat Business Systems, Inc. (and Ed and Ed Business Technology) we want to thank all of our customers for your patience and understanding as we work together to address the evolving coronavirus outbreak and how it will impact all of us.

First, safety of our customers and staff is of the utmost importance. We have taken steps to initiate social distancing when possible and tighten protocols following the CDC recommendations for workplace and customer office hygiene.  Any staff that exhibits flu-like symptoms or has a family member that has symptoms are required to stay home.

Information is being updated regularly and we, like everyone else, are adapting to what health officials have communicated and recommended for the safety of our customers and staff.

At this time, we will continue to work diligently to provide services without interruption. Please be aware that the manufacturers could have some backorder situations for products made in other countries. We are ordering extra inventory in order to minimize the impact in the event that backorders occur.

At this point we are keeping our service team in the field to keep the functionality of your equipment in working order. They have been given strict protocol to follow when on a customer’s site for safety precautions including wearing gloves, wiping down their tools with alcohol and washing their hands on entry and exit.

Times like these have the potential to bring out the best in people and I have already seen that here. Let’s all work together to get through this time as safely and smoothly as possible and feel free to reach out to me personally or any member of our staff if there is something we can do to help.

We appreciate your support. Please revisit this website for additional updates.

Dawn Abbuhl


[February, 2020]

Albany, NY.  – (February 21, 2020). Repeat Business Systems, Inc. (RBS), the Capital Region’s leader in copiers, printers, office technology, and IT and Managed services acquires the assets of Ed and Ed Business Technology in Westmoreland, N.Y. This will be the Company’s 12th acquisition and fill in the corridor between their current Corporate Headquarters in Albany, NY and their Syracuse Branch.

RBS owned and founded by Dawn and John Abbuhl in 1987 has been offering office technology solutions including copiers, printers, scanners, document imaging software and Network and IT services.  RBS has leading software engineers, expert consultants and the highest level of service in the region. With companies putting more emphasis on workflow and efficient production, Repeat Business System Inc. offers cutting edge solutions often saving customers thousands of dollars.  Repeat Business Systems, Inc. was named one of the Top Workplaces in the Capital Region eight straight years and has numerous local and national awards for excellence.

Ed and Ed Business Technology, Inc. has been in business for 43 years and will be adding Postage Meters and Mailing Equipment to the products currently offered by RBS, in addition to a broader range of copier and printer brands.  These additional products will complement the incredible products currently available and add a broader range of options for all customers.

“What is truly remarkable is the similarity of culture between the two companies.  Ed and Ed are committed to service excellence.” Dawn Abbuhl, President of Repeat Business Systems, Inc. said. “Both organizations are highly philanthropic and support their communities and there is synergy among all of the available products. This will allow both companies to bring more choices and even more resources to our customers which is the most important aspect of this acquisition.” 

With this latest acquisition, Repeat Business Systems. Inc. now services over 8,000 customers throughout New York, Vermont and Massachusetts. The projected revenue will be in excess of $20,000,000.  RBS will add 37 amazing staff members to their team following this acquisition. 

You can contact Repeat Business Systems, Inc. at 518-869-8116, or visit their website at for additional information.

[January, 2020]

Repeat Business Systems was announced as a 2020 Top Workplace by the Albany Times Union, making it the seventh consecutive year winning this annual Capital District employer award.

[November, 2019]

Repeat Business Systems was awarded the Ricoh National Award of Excellence for Highest Revenue Growth at the 2019 Ricoh ConvergX event, held at the Aria Resort in Las Vegas, Nevada November 18-21.  Dealers from all over the United States attend this annual conference arranged and presented by Ricoh.

[August, 2019]

Dawn Abbuhl named in Albany Business Review Women Who Mean Business 2019

Dawn Abbuhl was awarded a top spot in the Albany Business Review's Women Who Mean Business 2019.  This is the 12th year for this prestigious awards program, which will be published in the October 11th issue of Albany Business Review. Dawn has lead RBS with 11 acquisitions since the company started in 1987.

Repeat Business Systems Named a 2019 Top Workplace by the Albany Times Union

[April 2019] Repeat Business Systems was voted a 2019 Top Workplace by our staff and the Albany Times Union. Repeat has earned this title every year since 2014.

Repeat Business Systems Named Ricoh RFG Circle of Excellence Certified Dealership

[October 2018] Ricoh recognizes the "Best of the Best" with their Circle of Excellence Award.  It is designed to recognize dealers who provide outstanding service and support in accordance with Ricoh's strict guidelines and standards.

Dawn Abbuhl speaks at Women @ Work Changemakers Event

[February 2018] Persistence and evolution were just a couple of topics included in the March/April edition of Women @ Work magazine.

ENX Magazine

[December 2017] Repeat Business Systems was named Elite Dealer in the December, 2017 issue of ENX Magazine (page 93).

Albany Business Review: Family Business of the Year

[September 20, 2017] The Albany Business Review named Repeat Business Systems Family Business of the Year.

Women of Excellence: Dawn Abbuhl

[April 16, 2016] The Times Union featured our president, Dr. Dawn Abbuhl as a Woman of Excellence in the local business community.

Undaunted: A Conversation with Repeat Business Systems President Dawn Abbuhl

[October 30, 2015] ENX magazine interviewed our president Dawn Abbuhl to discover the secrets behind our growth and employee satisfaction.

The Cannata Report Profiles Repeat Business Systems

[August 12, 2014] Frank Cannata interviews our president, Dawn Abbuhl following Ricoh's Manufacturer of the Year Award.

Product News

A new MFP that can copy a driver license in one pass

[March 2018] Introducing the Ricoh SP C360SFNw and C361SFNw, two machines that have a special slot just for copying ID cards.

Ricoh Introduces the SP C360DNw

The Ricoh SP C360DNw is being launched January 2018.

The Ricoh Cognitive Whiteboard Explained

Ricoh and IBM have combined technologies to create a new interactive electronic whiteboard with voice recognition.

Ricoh SP4510 SF Awarded for Outstanding Achievement in Energy Efficiency 

Demonstrating Ricoh's commitment to energy efficiency and the environment, the SP 4510SF was awarded for outstanding achievement in energy efficiency by BLI.

Industry News

Ricoh 2018 Forecast

BTA Office Technology magazine surveyed 11 MFP and printer manufacturers to find out what the greatest opporunities will be in 2018.  Jim Coriddi, Vice President of Ricoh USA's Dealer Division offered some insight for success and emphasized the importance of the dealer-customer relationship.