We are here to help!
There is nothing more frustrating than getting caught in an automated phone system when you're looking for help. That's why we have live customer service representatives ready to help you place a service call. Our dispatcher has backup help available for busy times so there is always someone available to help dispatch a technician to your site.
BEST TECHNICIANS AVAILABLE
Our service technicians are fully-trained on Ricoh and Kyocera equipment including production models, have over 200 years combined experience, and many come with experience from other manufacturers as well. We have more technicians per machine placement than any other office technology company in the Capital District and Tech Valley. Average response time for a technician is less than 4 hours.
REMOTE MONITORING, PARTS & SUPPLIES
We offer a no cost remote monitoring program to all imaging customers. All parts and supplies are stored in our warehouse in Albany, NY to ensure that we have what is needed for our customers. Ricoh toner is made in the USA so no need to worry about supply chain issues. In addition, you can be assured that toner for a specific machine will be identified on the packaging and delivered to that machine's location.
Accuracy and flawless customer service has earned Repeat Business Systems an excellent reputation in the industry.